How Does the Delivery Process Work?

Upon receiving your order, we conduct a thorough inspection of the products to ensure they meet our quality standards. Once verified, the products are carefully packaged and handed over to our reliable delivery partners.

Our delivery partners will make every effort to deliver your package promptly. If they encounter any issues in reaching your provided address or delivering at a suitable time, they will contact you directly to resolve the matter.

How Are Items Packaged?

We prioritize the safety of your products by packaging them in sturdy outer boxes, further secured with a tamper-evident plastic layer. Individual products are cushioned with bubble wrap, and delicate items such as bottles receive additional protection to prevent any damage during transit.

We take pride in the quality of our packaging, and to date, complaints of damaged products due to packaging issues have been minimal.

Where Does Bellaluna Ship?

Bellaluna currently ships throughout India.

How Can I Track My Order?

Once your order has been dispatched, you will receive an email containing your tracking number and details of the courier company handling your shipment. You can track your package status 24 hours after dispatch from our warehouse or the seller’s warehouse.

Our trusted courier partners include:

1. Blue Dart - http://www.bluedart.com/
2. Delhivery - http://www.delhivery.com/
3. FedEx - https://www.fedex.com/en-in
4. Ecom Express - https://ecomexpress.in/
5. Xpressbees - https://www.xpressbees.com/
6. Ekart - https://ekartlogistics.com/
7. ShipRocket - https://www.shiprocket.com

Estimated Delivery Time

We aim to deliver orders within 3-7 business days (excluding Sundays and Public holidays). Please note that all products are shipped directly from the brand to ensure you receive fresh and non-expired items.

In cases of high demand during events like Mega Sales, dispatch may be delayed. We will strive to dispatch orders within 5 days of the order date.

If delivery attempts are unsuccessful after two tries, the shipment will be returned to us. For further information on refunds or reshipping, please contact us via live chat, WhatsApp, or email at hello@bellaluna.in.

Once your order is delivered, you will receive a confirmation notification from the delivery partner and us via SMS or email. If you do not receive your shipment, but it is marked as delivered, please check with neighbours, security personnel, or family members. If you still cannot locate the package, contact us within 24 business hours via live chat, WhatsApp, or email at hello@bellaluna.in.

Shipping Charges

For most addresses, we apply standard shipping charges. Orders below ₹700 incur a flat shipping fee of ₹70, while orders above ₹700 qualify for free shipping.

Re-shipping Policy

Definition of Re-shipment: Reshipment occurs when the customer does not receive the order, and it is returned to our warehouse. In such cases, Bellaluna bears the shipping and Return to Origin (RTO) charges.

1. Cancellation: If the customer opts to cancel the order after RTO initiation, a refund will be processed.
2. Re-order: If the customer wishes to reorder the same product, Bellaluna will charge a flat fee of ₹70 for reshipment.
3. Courier Errors: In cases of misroutes or courier errors, Bellaluna will reship the order at no additional charge to the customer.
4. Force Majeure and Cancellation Policy: In case of failure or delay in delivery due to unavoidable circumstances such as war (declared or not), civil rebellion, natural disasters (including storms, earthquakes), epidemics, pandemics, government restrictions, or any other events beyond our control, the order will be cancelled. In such cases, a refund will be issued or the amount will be held for future use.
5. Address Update: If the customer needs to update their address after the order is placed, a charge of ₹70 will apply. The balance may either be refunded or kept secure for future use.
6. Refusal to Accept: If the customer refuses to accept the delivery, ₹70 will be deducted, and the remaining balance will be refunded or kept secure for future use.
7. Unreachable Customers: If the customer is unreachable after three delivery attempts, ₹70 will be deducted, and the remaining balance will be refunded or kept secure for future use.

 

Criteria	Charges	Description
Standard Shipping Charges	₹70	Applied to all orders below ₹700.
Free Shipping	₹0	Available for orders above ₹700.
Re-shipping Due to Customer Request	₹70	Applicable when the customer requests reshipment after the order is returned to origin (RTO).
Re-shipping Due to Courier Errors	₹0	No charges applied when the reshipment is due to courier mistakes or misroutes.
Re-shipping Due to Address Update	₹70	Charged if the customer requests an address update after the order has been dispatched.
Re-shipping After Refusal to Accept	₹70	Charged if the customer refuses to accept the delivery and then requests reshipment.
Re-shipping After Failed Attempts	₹70	Charged when delivery attempts are unsuccessful (up to 3 tries) and reshipment is requested by the customer.
Force Majeure	₹0	No charge, and the order will either be refunded or the amount will be secured for future use.

 

Does Bellaluna Ship Outside India?

Yes, Bellaluna offers international shipping. However, the terms and conditions for international dispatches may vary.

Yes, Bellaluna does ship outside of India but the terms of dispatch shall be different.