The domain name bellaluna.in  is owned and operated by LOCHE INDIA PVT. LTD. Loche India Private Limited reserves the right to change or edit any Service/Clause/Process or any format,  any time before/ during operations mentioned as above, at their own discretion. We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.

This Privacy Policy outlines Bellaluna Cosmetics approach to data protection and privacy in accordance with applicable laws and regulations. It applies to your Personal Data processed by us, both in physical and electronic form.

By accessing or using our website [bellaluna.in] (the "Platform"), you agree to the collection, use, and sharing of your information as described in this policy. If you do not agree, please refrain from using the Platform.

In this Privacy Policy, terms like ‘Personal Information,’ ‘Data Subject,’ ‘Controller,’ ‘Processor,’ and ‘Processing’ have meanings as defined under applicable privacy laws.

WHO WE ARE

Bellaluna Cosmetics ("Bellaluna") is a company registered under the Companies Act, 2013, with its registered office at No. 82 2nd Floor, Srestha, 4th Avenue Ashok Nagar. Chennai - 600083 Tamil Nadu, India and corporate office at 8th Floor, Building No-8C, DLF Cyber City, Phase-II,122002, Gurugram, Haryana, India . We specialize in offering a wide range of cosmetic and beauty products through our e-commerce platform and retail outlets.

ROLES WE PLAY

• Data Controller: We are responsible for collecting and processing your Personal Information.
• Data Processor: We may process your Personal Information on behalf of another entity when required.

OUR COMMITMENT

Bellaluna Cosmetics is committed to safeguarding your privacy. We continuously review our practices to ensure compliance with applicable privacy laws.

PERSONAL INFORMATION WE COLLECT

We collect and process various categories of Personal Information, which include:

• Contact Details: Name, email address, phone number, shipping address.
• Transaction Details: Purchase history, payment information.
• Personal Data : Address proof (UIDAI or Aadhar card) for address verification and custom duties.
• Technical Data: IP address, device information, and location details.
• Usage Data: Information on how you interact with our Platform, such as pages visited and features used.

HOW WE COLLECT YOUR INFORMATION

• Information You Provide: When you create an account, make a purchase, or communicate with us.
• Automatically Collected Information: Through cookies and similar technologies when you use our Platform.
• Third-Party Information: From our service providers for delivery, payment processing, and customer support.

PURPOSE OF COLLECTING YOUR INFORMATION

We use your Personal Information for:

• Processing Orders: To process your purchases, deliver products, and provide customer support.
• Personalization: To recommend products and services tailored to your preferences.
• Marketing: To send you promotional offers, updates, and newsletters.
• Improving Services: To enhance the functionality and user experience of our Platform.
• Security and Compliance: To protect our Platform, comply with legal obligations, and prevent fraud.

CONSENT

By using our Platform or providing your information, you consent to the collection, processing, and sharing of your Personal Information as outlined in this policy.

ADDRESS VERIFICATION AND CONFIDENTIALITY

As an international business, we require customers to provide address proof (such as UIDAI or Aadhar card) to verify shipping addresses and comply with custom duties. Rest assured, your identity will remain confidential and will not be disclosed unless legally required or necessary for fulfilling your order.

COOKIES AND TRACKING TECHNOLOGIES

Bellaluna uses cookies and similar technologies to enhance your browsing experience. These include:

• Strictly Necessary Cookies: Essential for the operation of the Platform.
• Functional Cookies: Remember your preferences and login information.
• Performance Cookies: Track usage patterns to improve our services.

You can manage cookie preferences through your browser settings.

DISCLOSURE OF YOUR INFORMATION

We may share your Personal Information with:

• Service Providers: To facilitate order processing, delivery, payment, and customer support.
• Legal and Regulatory Authorities: When required by law or for regulatory compliance.
• Other Entities: With your consent or to protect the rights and safety of others.

DATA SECURITY

We take reasonable measures to protect your Personal Information from unauthorized access, alteration, or disclosure. Our security protocols include encryption and access controls.

RETENTION OF YOUR INFORMATION

Your Personal Information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

YOUR RIGHTS

You have the right to access, correct, or delete your Personal Information. You can also object to or restrict certain types of processing. To exercise your rights, contact us at hello@bellaluna.in .

CUSTOMER GRIEVANCE REDRESSAL POLICY

At Bellaluna Cosmetics, we prioritize customer satisfaction. Our Customer Grievance Redressal Policy ensures that any concerns or complaints are addressed promptly and effectively.

1. Filing a Complaint

Customers can file a complaint by contacting our Customer Support team via email at hello@bellaluna.in  or through our website’s Contact Us page. Please provide all relevant details, including order number, issue description, and preferred resolution.

1. Grievance Redressal Process

Acknowledgment: Upon receiving your complaint, we will acknowledge it within 24 hours.

• Investigation: We will thoroughly investigate the issue and may request additional information if necessary.
• Resolution: We aim to resolve complaints within 7 business days. If the issue requires more time, we will keep you informed of the progress.
• Escalation: If you are not satisfied with the initial resolution, you can escalate the issue to our Grievance Officer at himani@loche.in .

1. Confidentiality

All complaints and grievances will be handled confidentially. Your personal information will not be disclosed to any third party, except where required by law or necessary to resolve the complaint.

CHILDREN'S PRIVACY

Our Platform is intended for use by adults. We do not knowingly collect information from minors.

CROSS-BORDER DATA TRANSFER

Your information may be transferred to other countries with differing privacy laws. We will take necessary steps to ensure that your data remains protected.

CHANGES TO THIS POLICY

Bellaluna reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Bellaluna reserves the right to amend this policy at any time without prior notice. Your continued use of the Site after any changes signifies your acceptance of the updated Policy and your agreement to be bound by it. If you stop using the Site after a policy change but do not request action regarding your personal and sensitive information, the information will remain governed by the previous Policy. It is your responsibility to review this Policy periodically to stay informed of any updates.

CONTACT US

For any questions or concerns regarding your privacy, please reach out to us at:

Customer Service Desk

E-mail id: hello@bellaluna.in

Contact Days: Monday to Friday (9:00 a.m. to 6:00 p.m.)