Privacy Policy

Bellaluna Cosmetics ("Bellaluna") values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, process, and protect your Personal Information in compliance with applicable laws. By using our website, you agree to this Privacy Policy. By accessing or using our website [bellaluna.in] (the "Platform"), you agree to the collection, use, and sharing of your information as described in this policy. If you do not agree, please refrain from using the Platform.

In this Privacy Policy, terms like ‘Personal Information,’ ‘Data Subject,’ ‘Controller,’ ‘Processor,’ and ‘Processing’ have meanings as defined under applicable privacy laws.

The domain name bellaluna.in  is owned and operated by LOCHE INDIA PVT. LTD. Loche India Private Limited reserves the right to change or edit any Service/Clause/Process or any format,  any time before/ during operations mentioned as above, at their own discretion. We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.

Who We Are

Bellaluna is a company registered under the Companies Act, 2013, specializing in cosmetic and beauty products through e-commerce and retail outlets.

  • Registered Office: No. 82, 2nd Floor, Srestha, 4th Avenue, Ashok Nagar, Chennai - 600083, Tamil Nadu, India.
  • Corporate Office: 8th Floor, Building No-8C, DLF Cyber City, Phase-II, Gurugram, Haryana, India. 

What Information We Collect

We collect various categories of Personal Information, including:

  1. Contact Details: Name, email address, phone number, and shipping address.
  2. Transaction Details: Purchase history and payment information.
  3. Personal Data: Address proof (e.g., UIDAI or Aadhar card) for address verification and custom duties.
  4. Technical Data: IP address, device information, and location details.
  5. Usage Data: Pages visited, features used, and interaction history. 

How We Collect Information

  1. Information You Provide: When you create an account, make purchases, or contact us.
  2. Automatically Collected Information: Through cookies and tracking technologies.
  3. Third-Party Sources: Delivery partners, payment processors, and customer support providers.

How We Use Your Information

  1. Processing Orders: To complete transactions, deliver products, and provide support.
  2. Personalization: To recommend products based on your preferences.
  3. Marketing: To send promotions and newsletters.
  4. Improvement: To enhance platform functionality and user experience.
  5. Compliance: To meet legal obligations and prevent fraud.

Cookies and Tracking

We use cookies to improve your browsing experience:

  • Necessary Cookies: Essential for platform operation.
  • Functional Cookies: Save preferences and login information.
  • Performance Cookies: Analyze user activity for service improvements.

You can manage your cookie preferences via browser settings.

Address Verification and Confidentiality

We require address proof (e.g., Aadhar card) for shipping and custom duties. Your identity will remain confidential unless disclosure is legally required. 

Data Security and Retention

We implement encryption, access controls, and regular reviews to safeguard your data. Information is retained only as long as necessary or as required by law.

Your Rights

You can:

  • Access, update, or delete your data.
  • Object to or restrict processing.
  • Contact us at hello@bellaluna.in to exercise these rights.

Customer Grievance Redressal

  • Filing a Complaint: Email hello@bellaluna.in or use the "Contact Us" page.
  • Acknowledgment: Complaints are acknowledged within 24 hours.
  • Resolution: Aimed within 7 business days. Escalate unresolved issues to vicky@loche.in. 

Cross-Border Data Transfers

Your data may be transferred to countries with differing privacy laws. We ensure adequate protection for such transfers.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from minors. 

Changes to the Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting. Continued use of the platform signifies acceptance of updated terms. 

Contact Us
For privacy-related queries:

  • Email: hello@bellaluna.in
  • Working Hours: Monday to Saturday (8:00 AM – 8:00 PM)
                                 Sunday (10:00 AM – 6:00 PM).